Returns Policy

At Capit UK, we want you to be completely happy with your purchase. This policy explains your rights when returning an item, in line with UK consumer law, and sets out how our returns process works.

1. Your Right to Cancel (Distance Selling)

If you are a consumer shopping online, under the Consumer Contracts Regulations 2013 you have the right to cancel your order and receive a full refund, without giving a reason, within 14 days of receiving your goods.

To cancel under this right, you must inform us of your decision to cancel within this 14-day period (for example, by email to uk@capit.it or by using the contact details below). You then have a further 14 days to send the goods back to us.

2. Our Standard Returns Policy

In addition to your statutory cancellation rights, we offer a 30-day returns policy from the date of delivery, giving you extra time to decide if your purchase is right for you.

To be eligible for a return, your item must meet the following conditions:

Unused and in original condition — the item must not have been fitted, worn, or used on track, at the circuit, or in a garage/workshop environment.
Original packaging — the item must be returned in its original packaging, complete with all labels, tags, manuals, and accessories.
Proof of purchase — you must provide your order number or receipt as proof of purchase.
Undamaged — tyre warmers and covers must be free from marks, odours (e.g. rubber, fuel, or oil residue), burns, or signs of use, as these cannot be resold.

Items that do not meet these conditions may be refused, or may only be eligible for a partial refund at our discretion, to reflect any reduction in value.

Items excluded from returns

Unless faulty, the following items cannot be returned for hygiene or safety reasons:

Used or fitted tyre warmers showing signs of heat exposure or use
Bespoke or custom-made items (e.g. warmers made to a non-standard tyre size or specification)
Items marked as final sale or clearance stock

3. Faulty or Damaged Items

If your item arrives faulty, damaged, or develops a fault, your rights are protected by the Consumer Rights Act 2015. Please contact us as soon as possible, and in any event within 30 days of delivery, and we will offer a repair, replacement, or refund as appropriate. Please retain any packaging and take photographs of the fault or damage where possible, as we may ask you to provide these to help process your claim.

This does not affect your statutory rights.

4. How to Return an Item

Contact us at uk@capit.it or 07786 070 623 within the applicable return period, quoting your order number.
We will confirm whether your item is eligible for return and provide you with a returns address and any reference number required.
Securely package the item, including all original packaging and accessories, and enclose your proof of purchase.
Send the item back to us at: Capit UK Returns Department Todds Green, Stevenage Rd Stevenage SG1 2JE

We recommend using a tracked and insured delivery service, as we cannot be held responsible for items lost or damaged in transit back to us.

5. Return Postage Costs

If you are cancelling under your 14-day statutory right to cancel, or if the item is faulty or was sent to you in error, we will cover the cost of return postage.
If you are returning an item under our extended 30-day goodwill policy simply because you have changed your mind, return postage is at your own cost, unless stated otherwise at checkout.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds will be processed within 14 days of us receiving the item back, using the original payment method.

Please note that original standard delivery charges are only refundable where the return is due to a fault, error on our part, or where you are exercising your 14-day statutory right to cancel the entire order.

7. Exchanges

If you would like a different size, model, or colour, please contact us to arrange an exchange. Exchanges are subject to stock availability and must meet the same return conditions set out above.

8. Contact Us

If you have any questions about this Returns Policy, please get in touch:

Email: uk@capit.it
Phone: 07786 070 623
Address: Todds Green, Stevenage Rd, Stevenage SG1 2JE